You have the right to return products purchased on www.tomgreyhound.com (the “Website”) by notifying Tom Greyhound (the “TGH”) within fourteen (14) days from the day you receive the products.

Once you have exercised your right of return in accordance with the procedures set forth below, the products to be returned must be handed over to the courier in one single shipment within fourteen (14) days of from the day you receive the products.

1. Return Conditions

TGH only accepts returns of merchandise within the time frames set forth above, and will reimburse the purchase price of the products (minus shipping fees, as applicable) only if the following conditions have been met:

- The products have not been used, worn or washed and are in the same conditions in which they were received;

- The identification tag (with the disposable seal) and labels are still attached to the products;

- The products are returned in their original packaging; 

- The products are not damaged.

You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons (e.g., perfumes). Swimwear, undergarments, magazines, perfumes and jewelry cannot be returned

Final sale & Private sale items are NOT eligible for return in store nor online. 

2. Return Procedures

You can contact our Customer Care team(eshop@tomgreyhound.fr) to assist you with the return process.

We recommend you use the courier Colissimo (www.laposte.fr) for returning products, as packages sent by Colissimo are trackable. If you use Colissimo and the label – which we provide you with the return address – you will not be required pay the return shipment costs upfront. We will pay the courier on your behalf and will deduct from your refund a fee.

If you prefer to send the returned merchandise with a courier of your choice other than Colissimo, you may do so at your expense and at your own risk.

Returns and exchanges can be made directly at Tom Greyhound Paris store. Simply bring your items within 14 days from date of delivery to the store with your order confirmation email and our shop’s team will take care of the next steps.

Please note that you are not able to return your orders at Tom Greyhound Seoul stores.

3. Acceptance or Rejection

If the return conditions are met, you will receive an email confirming that the return has been accepted and we will refund the purchase price of the returned merchandise (minus shipping fees, as applicable).

You will be notified if the returned products cannot be accepted because they do not satisfy the conditions indicated above. In such event, your merchandise will be shipped back to you.

If you refuse said delivery, TGH reserves the right to retain the products and the amount paid for the purchase of the products.

4. Refund Times and Procedures

 Refunds are processed within approximately between three (3) to seven (7) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website.

Refund times depend on the payment method originally used:

- Credit/debit card: refund times will depend on the credit or debit card company’s policies, but will normally take place within two billing cycles.

5. Return of Damaged, Defective or Incorrect Products

You have the right to return products purchased on the Website due to an error on our part or because product(s) are damaged or defective, provided that you notify TGH within fourteen (14) days of receipt of the product(s) by email to our Customer Care(eshop@tomgreyhound.fr).

If you contact the Customer Care and use the label which we provide, you will not be required pay the return shipment costs. You must return the product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal.

We will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether TGH will accept the returned product(s) and refund their price.

If accepted by TGH, damaged, defective or incorrect product(s) will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost.

In the event that we find no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you.

If you refuse said delivery TGH reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).

6. Exchange Conditions

Products may be exchanged only for a different size and/or color of the same model, provided the following conditions are met, and subject to product availability:

You may only exchange products eligible for exchange;

You may only exchange the product(s) with one of the available replacement option;

You must meet all of the conditions required under Section 1 hereof.

Final sale & Private sale items are NOT eligible for exchange in store nor online. 

7. Exchange Procedures

You can contact our Customer Care team(eshop@tomgreyhound.fr) to assist you with the exchange process.

Product exchanges must be requested within fourteen (14) days after receipt of the product(s).

The product(s) to be replaced must be returned in accordance with Section 2 within fourteen (14) days after receipt of the product(s), and must be in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal.

Products to be exchanged that are part of the same order must be returned to us in a single shipment, and TGH reserves the right to refuse processing exchanges of products that are part of the same order which are shipped at different times.

Returns and exchanges can be made directly at Tom Greyhound Paris store. Simply bring your items within 14 days from date of delivery to the store with your order confirmation email and our shop’s team will take care of the next steps.

Please note that you are not able to exchange your orders at Tom Greyhound Seoul stores.

8. Acceptance or Rejection of Exchange

You will receive an email confirming that the exchange has been accepted and we will verify the availability of the replacement product(s) in the size and/or color requested.

If the exchange conditions are met and the selected product(s) are available, we will ship the replacement product(s), at its cost, within thirty (14) business days after receipt and inspection of the product(s).

If the selected replacement product(s) are not available, TGH will not process your exchange, and will refund you the price of the product(s). However, customs and import duties, and delivery shipping costs, will not be refunded.

When exchanging a product, if the price of the purchased product is lower or higher than the chosen replacement product, you will not be required to pay the relative price difference and will not be entitled to any refund. However, if you later choose to return the replacement product in accordance with your legal rights, you will be entitled to receive a full refund for the price paid for the product.

If you have not met the exchange conditions, TGH will notify you by email that the exchange will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery, TGH reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).